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FAQ
DUBAO FAQ
Q: How to customize the product?
A: Generally speaking, when customers provide us with an application data sheet, we will select the appropriate product and seal type and send the drawings to us; We specialize in OEM，OBM and ODM;
Q: What is the MOQ?
A: 1;
Q: What if the image doesn't match the product attributes?
A: Although we try our best, sometimes the pictures provided by the manufacturer may be slightly different from the product list. For the most accurate information about these products, see product properties. If you have any other questions, please feel free to contact us.
Q: What is your payment term?
A: Once pi/sales contract is confirmed, 30% deposit T / T, the balance will be paid after inspection and before delivery; Or L / C at sight;
Q: How long is the warranty period?
A: 1 year;
Q: How long is the production lead time?
A: 7-10 days;
Q: What is your delivery time?
A: We can arrange the goods according to your needs. We will arrange the urgent production for the urgent goods, which can be delivered within 7 days at the latest
Q: Where do you ship from?
A: According to the needs of customers, we will ship goods from any port in China. If there is no designated port, we will default to Shanghai port
Q: How many days will it take to receive my items?
A: Daikin's stock is usually delivered within one to three working days. Depending on your location, you should receive your items within 5-10 working days.
Q: What if I receive the damaged goods?
A: We would rather this never happen, but if it does, please contact us E-mail or Whatsapp. We will arrange a full refund or exchange, and provide you with return instructions.
Q: Who is in charge of after-sales service?
A: We have a professional after-sales service department, which can provide customers with some good suggestions and solutions within 24 hours after receiving the email;
Q: Can I get a discount if I order more?
A: Of course, according to the products you choose and the customized content and quantity, we will give corresponding discounts. The larger the quantity, the greater the discount, and we will not use high prices to let customers leave.
A: Generally speaking, when customers provide us with an application data sheet, we will select the appropriate product and seal type and send the drawings to us; We specialize in OEM，OBM and ODM;
Q: What is the MOQ?
A: 1;
Q: What if the image doesn't match the product attributes?
A: Although we try our best, sometimes the pictures provided by the manufacturer may be slightly different from the product list. For the most accurate information about these products, see product properties. If you have any other questions, please feel free to contact us.
Q: What is your payment term?
A: Once pi/sales contract is confirmed, 30% deposit T / T, the balance will be paid after inspection and before delivery; Or L / C at sight;
Q: How long is the warranty period?
A: 1 year;
Q: How long is the production lead time?
A: 7-10 days;
Q: What is your delivery time?
A: We can arrange the goods according to your needs. We will arrange the urgent production for the urgent goods, which can be delivered within 7 days at the latest
Q: Where do you ship from?
A: According to the needs of customers, we will ship goods from any port in China. If there is no designated port, we will default to Shanghai port
Q: How many days will it take to receive my items?
A: Daikin's stock is usually delivered within one to three working days. Depending on your location, you should receive your items within 5-10 working days.
Q: What if I receive the damaged goods?
A: We would rather this never happen, but if it does, please contact us E-mail or Whatsapp. We will arrange a full refund or exchange, and provide you with return instructions.
Q: Who is in charge of after-sales service?
A: We have a professional after-sales service department, which can provide customers with some good suggestions and solutions within 24 hours after receiving the email;
Q: Can I get a discount if I order more?
A: Of course, according to the products you choose and the customized content and quantity, we will give corresponding discounts. The larger the quantity, the greater the discount, and we will not use high prices to let customers leave.
Message
If you have any suggestions or question for us.Please contact us.
